How to order
Immediate Product delivery throughout Greece
Dyemonde provides direct product delivery .Furthermore, for orders over 150 euro shipping is free throughout Greece in cooperation with the private courier company SPEEDEX Courier.
If the product you ordered is available, after confirming the order then the order is delivered. The address you declare must be valid. In case of absence or change of address the client is responsible for updating the courier company; otherwise he will bear the cost of calling back the courier company. Deliveries are shipped within 24 hours. If a product needs modification or is to be sent to an inaccessible area it is shipped within 5working days, upon phone contact with Dyemonde or SPEEDEX Courier.
All deliveries must be signed by the recipient upon delivery. We highly recommend that when receiving your delivery, you should check the product and confirm the package is not faulty. For any further information, please do not hesitate to call us at 2109644728.
We always want you to be completely satisfied with your order!
Withdrawal right – Return non defective products.
The customer retains the right to return products without justification, within 14 calendar days according to the consumer protection law of receipt of the order. In order to exercise his right of withdrawal the customer must inform the online store before the end of dead line of 14 days. The customer must fill in and send the withdrawal form that is provided by the company when the order is done and also return the product(s)in a safe package. Refunds from our physical store take place in approximately30 calendar days.
Return damaged or wrong products.
In the unlikely case that the customer receives a defective or different product from the one that he ordered, he must a) contact the Company within 24 hours from the delivery, b) complete the online form explaining the reasons for returning the product & c) the product must be unworn and its packaging must not be altered. For hygiene reasons, the return right does not include swimming suits, leggings, tights and earrings. The return right will be accepted until 15 calendar days from the receipt date. If a product is accompanied by a gift, the customer must return the gift too in excellent condition.